In this article we’ll help you troubleshoot your Viasat internet connection, whether it’s an issue with your equipment, your account, or something else (like the stormy weather). We’ve split our Viasat troubleshooting tips into two sections: (1) no connection and (2) slow or spotty connection. If you’re not sure exactly what’s happening with your Viasat internet, you might want to start with a speed test. (Our speed test is free, give it a go.) This speed test should give you an indication of whether your network is totally down or just running slow. It’s also a good way to see if your internet speed is below or above what Viasat says it should be. You can contact Viasat on its website or by phone (+1-855-810-1308) if you want to change your account options or add more data. You can also use the contact info above to see if Viasat is experiencing network wide issues in your area. The problem may be on Viasat’s end and not your own. We also recommend checking to make sure your last payment went through. If there was some kind of issue with your payment method, it’s common your service would be suspended. You can call the customer service number above or sign in to your account to confirm your account is in good standing. How to reset Viasat internet: If this didn’t work, you can also run a quick modem diagnostic test by signing into your MyViasat account. By running a modem diagnostic test you can see if your router and modem are working properly. If your dish is damaged or obstructed, it’s best to contact Viasat before trying to fix it yourself. The company may be able to walk you through a solution or send a technician to help you repair the system. If your account is out of data you can reach Viasat on its website or by phone (+1-855-810-1308) to add more. If you feel like your dish is in an incorrect position or is being obstructed, you should contact Viasat before trying to fix the problem yourself. Someone at the company may be able to walk you through a solution or send a technician to help. If moving your devices around your house doesn’t work, you may want to consider plugging your device directly into the router using an Ethernet cord. This bypasses the Wi-Fi router (so you’ll be less mobile) but may give you a stronger connection. You can also try disconnecting some of your devices (cell phones, for example) from the Wi-Fi network. Having too many devices connected, even devices that aren’t streaming or browsing, can clog up your home internet bandwidth. Additionally, you can try clearing the cache on your internet browser. This may mean you have to re-enter passwords and other information on sites that you regularly visit, but it can free up memory on your device and increase your internet speeds. If you’re working with old or incompatible equipment, you may need to upgrade. Viruses and malware can wreak havoc on your computer and cause it to slow down. If you think your issue may be originating in your device (rather than the network itself), try connecting with a different computer or phone. We hope that our guide to fixing your Viasat internet has been helpful! Here’s a chart to recap common issues and their potential fixes. Obviously, some houses can only get internet through satellite, in which case you should probably stick with Viasat (or try HughesNet). But it’s worth taking a look to see if you can get a more reliable wired connection from one of these companies or by entering your zip code into our tool for a quick list of all the internet that’s available in your area. And if you’re sure satellite internet is your only option, check out our comparison of Viasat and HughesNet.
