Verizon’s customer service isn’t the best in the telecommunications industry, but it is a good step ahead of some, like Xfinity customer service.1 So we’re here to help make your customer service experience a bit easier. You can contact a customer service representative directly using Messenger or by sending a text message. If you’d prefer to see what other Verizon customers have to say about your problem, check out the Verizon Community forums. If you’re an active Verizon Wireless customer you can sign in to My Verizon using the app on your phone or on your web browser. From there you can reach out to customer support about issues specific to your account. Well, according to the American Customer Satisfaction Index’s (ACSI) Customer Satisfaction Reports, Verizon does just fine by its customers.1 In the mobile category, Verizon ties with US Mobile for second, just behind T-Mobile.2 Compared to other companies in the broader telecommunications industry, Verizon ranks among the best for customer service. In second place, it easily beats Comcast customer service (in tenth) and DIRECTV customer service (in fourth). But surveys aren’t the only metric that matters. We’re curious about what you think about Verizon customer service. Let us know in the comments section below.
