Optus Mobile Review ALDI Mobile Review Amaysim Mobile Review Belong Mobile Review Circles.Life Review Vodafone Mobile Review Woolworths Mobile Review Felix Mobile Review Best iPhone Plans Best Family Mobile Plans Best Budget Smartphones Best Prepaid Plans Best SIM-Only Plans Best Plans For Kids And Teens Best Cheap Mobile Plans Telstra vs Optus Mobile Optus NBN Review Belong NBN Review Vodafone NBN Review Superloop NBN Review Aussie BB NBN Review iiNet NBN Review MyRepublic NBN Review TPG NBN Review Best NBN Satellite Plans Best NBN Alternatives Best NBN Providers Best Home Wireless Plans What is a Good NBN Speed? Test NBN Speed How to speed up your internet Optus vs Telstra Broadband ExpressVPN Review CyberGhost VPN Review NordVPN Review PureVPN Review Norton Secure VPN Review IPVanish VPN Review Windscribe VPN Review Hotspot Shield VPN Review Best cheap VPN services Best VPN for streaming Best VPNs for gaming What is a VPN? VPNs for ad-blocking But before we get too far into that, you need to be a Telstra customer first. Check out the most popular Telstra smartphones available today. Telstra now offers Upgrade and Protect, which costs $15 a month. Primarily, this extra fee is designed to let Telstra customers upgrade their phone during their repayment period for eligible devices. It costs $99 to upgrade in the first six to 12 months, for a phone in good working order, or $0 for a similar-quality return in the last six months of handset repayment terms. Even broken devices are covered, except there’s a $249 excess fee for a damaged device. The main catch is that you have to purchase Upgrade and Protect cover at the same time you buy an eligible device; you can’t buy it after the fact. When you’re eligible to take advantage of an upgrade, head to the nearest Telstra store, message Telstra or call them on 13 2200. Note that you’ll be asked to return your current device within 14 days or hand it over in store. Telstra also notes that users should remove any find-device features, remove the SIM card and wipe personal data before returning. Upgrade and Protect is available to personal and small business Telstra customers on eligible devices. For eligible devices, broken screens cost $59 to repair, damaged devices or those you want to swap cost between $190 or $270 (depending on the device), and a replacement refurbished device has the same $190 to $270 cost range.